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Have a question about your order or our products? We're here to help with care and attention to detail.
Frequently Asked Questions
What type of hair do you sell?
We offer 100% raw and virgin hair extensions—cut directly from a single donor. No synthetic fibers, no tangling, and minimal shedding.
What's the difference between raw and virgin hair?
Virgin hair is unprocessed and comes from one donor, but may be steam-processed for texture. Raw hair is completely unprocessed, making it the highest quality available—straight from the donor, no alterations.
How long does the hair last?
With proper care, our hair can last 2–3 years or more. It can be colored, straightened, curled, and reused multiple times.
Do you offer pre-orders?
Yes! Pre-orders allow you to reserve hair in advance. These typically ship within 7–10 business days, and you'll receive updates as your order progresses.
Are returns or exchanges allowed?
Due to the nature of our products, all sales are final. However, if there's a mistake with your order or your item arrives damaged, please contact us within 3 days for an exchange or store credit.
How do I maintain the hair?
Co-wash before installing. Use sulfate-free shampoo, deep condition regularly, and avoid heavy products. Treat it like your natural hair for best results.
Do you offer bundle deals or wig units?
Yes! We offer exclusive bundle deals and custom wig units. Check our product page or follow us on Instagram for the latest offers and drops.
Do you ship internationally?
Yes, we ship worldwide. International shipping fees apply and delivery times may vary based on location and customs.
How can I contact customer service?
Email us at info.512hairvault@gmail.com or DM us on Instagram @512hairvault_. We typically respond within 24–48 hours.